- Moovila Smart Schedule Provides ‘Realistic But Flexible’ Autonomous Scheduling for MSPs
- Kaseya Aims Networking Focus on ‘The Tools MSPs Live In’
- ‘Reputation is Our Wealth’: Integris’ M&A Strategy in the MSP Space
Every MSP is involved in cybersecurity or should be involved in cybersecurity. But the world of managed services involves many other technologies, tools and trends as well.
With that in mind each week MSSP Alert brings you the top headlines from our affiliate site ChannelE2E which focuses on MSP tools, M&A, AI, and other topics of importance to service providers.
This week, cover how Moovila using smart scheduling to help generate revenue, as well as Kaseya’s innovations around networking tools for MSPs. We also examine the market impact of Integris, which has completed 10 acquisitions, growing significantly in size and scale.
Moovila Smart Schedule Provides ‘Realistic But Flexible’ Autonomous Scheduling for MSPs
One of the biggest challenges for managed service providers (MSPs) as they grow their business isn't what you think. It's not necessarily generating revenue or cybersecurity, it's scheduling.
MSPs initially focus on support and generating monthly recurring revenue, said Ben Speca, principal and COO at Vertilocity, an R.L. Nelson and Associates company, an MSP headquartered in Pittsburgh, Pennsylvania. As soon as the business develops a client base, new client onboardings, technology improvements and the replacement of dated infrastructure become organically generated project-driven revenue streams. This forces an organization to balance its support capacity versus using some of its capacity to deliver projects, Speca told ChannelE2E.
"The subject matter expert for a project implementation is often the leading escalation support engineer. Therefore, visually understanding planned utilization for specific individuals or roles proactively ensures that an organization appropriately prioritizes and makes the best use of its resources," he said.
Even when an MSP matures to a point when a distinct project team is created, there is still the need to understand what skill sets are available and when the delivery of project services is feasible.
Read the full story on Channel E2E.
Kaseya Aims Networking Focus on ‘The Tools MSPs Live In’
Network infrastructure has become as ubiquitous as plumbing or electricity, and it's arguably just as critical. Networking hardware has also become increasingly commoditized. But that doesn't mean there's no room for innovation, and Kaseya is proving that, Marcus Ward, Kaseya's general manager of networking, told ChannelE2E.
"Networking is treated as a utility, like water, electricity, gas, and it's critical — every business on earth requires it," Ward said. "And for Kaseya, our networking solutions don't shy away from the idea that the hardware piece is highly, highly commoditized. What we focus on is integrating the monitoring and management with all the tools MSPs live in: They manage their solutions via an RMM, via a PSA tool, cybersecurity, whatever the tool is. We're integrating with those tools so you don't have to be a certified networking technician. You don't have to be an expert to be able to take the actions that are needed to deliver a network that's always on and always secure and highly reliable."
Ward said the innovation comes from making Kaseya's integrations, especially with RMMs, seamless, efficient, accessible, reliable and secure for MSPs and not trying to be everything to everyone.
"Especially with Kaseya 365, which has RMM endpoint management and endpoint backup, you can manage our networking solutions directly from your RMM," Ward said. "You don't have to get into the command line of the access point or the switch or the firewall. You see the performance. You see the status. You can command and control right from the RMM. And we not only have that for both of our RMM tools, but we have integrations with AutoTask and BMS, our PSAs, our documentation tools, too.”
Read the full story on Channel E2E.
‘Reputation is Our Wealth’: Integris’ M&A Strategy in the MSP Space
In the managed service provider (MSP) industry, rapid growth through mergers and acquisitions often comes at the expense of service consistency and internal culture. Many MSP owners are familiar with the story of a private equity-backed company sweeping in, paying top dollar for the company, and gutting it at the expense of the company’s people and culture.
Most of the companies ChannelE2E has profiled in our ongoing series on platform MSPs work to avoid fulfilling this trope. For Cranbury Town, New Jersey-based Integris, reputation is the cornerstone of its business, and maintaining it through each acquisition is non-negotiable.
"Reputation is our wealth," Glenn Mathis, president and COO of Integris, explains to ChannelE2E.
Over the past three and a half years, Integris has completed 10 acquisitions, growing significantly in size and scale. Unlike many MSPs that focus on expanding geographic reach, Integris' growth strategy is built around vertical specialization and seamless integration, according to Mathis.
