Managed security service providers (MSSPs), desperate to automate repetitive tasks, initially turned to SOAR to reduce their workload and improve threat response times. Unfortunately, legacy SOAR tools still face scalability, flexibility and integration challenges. As the complexity and volume of cyber threats continue to grow, the limitations of legacy SOAR have become more apparent, necessitating the move towards more advanced automation technologies like Torq Hyperautomation. Unfortunately, MSSPs that continue to rely on legacy SOAR solutions to manage security orchestration and automation across a broad customer base are destined to find themselves on a collision course barreling towards the worst fate that the internet has to offer any business in 2024. They are going to get “memed”
Scalability Issues – SOAR Chokes Under Pressure
One of the significant challenges with legacy SOAR is its inability to handle large volumes of events efficiently. When there is a substantial influx of security alerts, the SOAR scheduler often gets overwhelmed, leading to significant delays in event processing. This bottleneck prevents a timely response to potential threats and impacts the overall performance of the SOC. For an MSSP, delayed response time is a massive risk to the security of their customers and can quickly become a detriment to their business’ revenue and overall reputation. The need for a more scalable solution is evident as cyber threats grow in frequency and complexity. This is where Torq Hyperautomation steps in, offering enhanced scalability to manage large volumes of events without compromising speed or efficiency.
Lack of Multitenancy
Legacy SOAR tools often struggle with multitenancy, a simple concept in which one instance serves multiple customers while maintaining separate environments. This design flaw means an issue affecting one customer can cascade to others, causing widespread performance degradation. This is especially problematic for MSSPs as they simultaneously manage multiple customer environments. If a flood of events from one customer overwhelms the system, it can delay responses and degrade performance for other customers using the same playbook. This lack of isolation risks compromising service quality and makes it challenging to guarantee client SLAs. In contrast, solutions like Torq Hyperautomation are built with robust multitenancy capabilities, ensuring performance issues or high event volumes from one customer do not impact others. This isolation is crucial for MSSPs delivering consistent and reliable security services across a diverse client base.
Creating custom integrations in legacy SOAR can be labor-intensive, requiring significant effort and maintenance. This complexity is especially evident when dealing with APIs and specific data-handling needs. Organizations must often develop custom integrations to meet their unique requirements, as out-of-the-box options may fall short. This demands substantial development resources and ongoing maintenance to ensure compatibility and performance, increasing costs for MSSPs. More often than not, professional services become necessary to help build these custom integrations, further increasing the SOAR investment while delaying the value returned. By contrast, Torq Hyperautomation simplifies the integration process, offering more flexible and user-friendly options for creating and managing custom integrations. This ease of use reduces the overhead of maintaining custom code and allows security teams to focus more on threat detection and response rather than integration challenges.
High Maintenance Costs
Legacy SOAR products often come with high maintenance costs in terms of time and resources. For example, an organization might use around 25 different playbooks for different services and integrations, each requiring regular updates and optimization. This complexity leads to a significant overhead in management and operational costs. In contrast, Torq Hyperautomation offers a more streamlined approach, reducing the need for intensive maintenance. Its intuitive interface and robust automation capabilities allow for easier management of playbooks and workflows, significantly lowering the time and cost involved in maintaining the system. This makes it a more sustainable and efficient solution for modern cybersecurity needs.
Lack of Customization and Flexibility
One of the critical shortcomings of legacy SOAR is its limited customization and flexibility. These tools often restrict the import of many Python libraries due to security concerns, limiting the ability to create custom functions and workflows. For instance, users can’t import essential libraries like the CrowdStrike Python SDK, hindering their ability to develop tailored solutions for specific tasks. This lack of flexibility forces organizations to rely heavily on pre-defined steps and actions, which may not always align with their unique security requirements. In contrast, Torq Hyperautomation provides a more versatile platform, allowing for easier customization of steps and actions without extensive Python scripting. This enhanced flexibility enables security teams to tailor the system to their specific needs, reducing the overhead of maintaining custom code and improving overall operational efficiency.
Join the World’s Top MSSPs in Ditching Legacy SOAR
For MSSPs, maintaining a positive customer experience and staying ahead of threats requires a robust, adaptable, and scalable toolset. Legacy SOAR tools are increasingly falling short of meeting the complex demands of modern security operations. Torq Hyperautomation addresses these challenges by offering enhanced flexibility, seamless integration, and cost-effective solutions that streamline security workflows and improve response times. This transition bolsters an organization’s cybersecurity posture and ensures that security teams can operate more efficiently and effectively, delivering better outcomes in protecting customer environments.
Ready to join the world’s top MSSPs in ditching Legacy SOAR for Hyperautomation? Get a demo today.
