Guest blog courtesy of Torq.
SOAR is yet another set of cybersecurity tools and technologies that’s exciting to talk about, looks good on paper, but is fraught with financial difficulties for MSSPs seeking to deliver an outsourced security solution that maintains a healthy ROI.
Costs lurk around every corner – from response and resolution penalties, to the operational headaches caused by legacy infrastructure, and the unspoken need to go above and beyond the call of duty in order to facilitate continuous improvement across an outsourced security stack.
90% of security professionals claim SOAR solutions require significant investment to fulfill a baseline set of outsourced security obligations.
Change is here.
Torq automates 100% of SOAR workflows, and allows MSSPs to work smarter with the resources at hand, by providing scalable hyperautomation that eliminates the need for button-bashing resolutions to common cybersecurity problems
Let’s lift the veil and explore some of the hidden costs involved with implementing and maintaining a SOAR solution.
1. SLA Adherence
SOAR contracts revolve around an MSSP’s ability to effectively triage, investigate and remediate organizational security events. Granular SLAs take into account each individual alert, ensuring that MSSPs are held financially accountable for the promises they make during the pre-sales process.
To minimize costly service penalties, resolution time is king. From onboarding through to service provision, and incident resolution, hyperautomation improves completion time for manual tasks, triages events the moment they occur, and manages security incidents so that teams are able to stay one step ahead of contractual target times.
2. Legacy Security Environments
MSSPs are faced with an earnest demand from their customer base to consult on the removal or optimization of incumbent security technology that is out of date, ineffective, and represents a high risk to end user organizations.
Constructing a scalable differentiated service that replaces legacy architecture – across multi cloud, on-premise, and hybrid setups – is often impossible to adequately cost, and leads to scope creep, and a suboptimal onboarding experience.
3. Complex Integration Requirements (Legacy Systems)
The recent explosion in SAAS security product adoption, and the ever increasing number of data sources available that feed into contemporary TDIR workflows, means that MSSPs are often hamstrung in their ability to deliver baseline SOAR operations across a global client base.
Torq Hyperautomation allows you to connect to anything and everything, using native platform integrations, no-code to full-code customization, and container-based integrations that level-up an organization’s use of internal and external security platforms.
4. Alert Volumes
Throwing additional resources at an alert queue eats into an MSSPs ROI, and creates an operational environment that relies on constant manual intervention to remain effective.
Torq automates over 90% of low-level SOAR operations – including Tier-1 alert management – significantly reducing the time and labor costs associated with threat management. This enhancement in service delivery efficiency directly improves the gross margin for MSSPs.
5. Ongoing Optimization
Organizations demand continual improvement across threat detection and incident response routines, over and above an MSSPs standard obligations as an outsourced provider, including a single common detection layer to rely on.
Customers expect a curated and optimized SOAR environment that places significant financial and operational demand upon MSSPs responsible for delivering a streamlined, automated security service.
Torq Hyperautomation allows you to stay one step ahead of operational requirements, and construct solutions that facilitate ongoing optimization between multiple security workflows, without the need for costly periodic evaluations.
SOAR isn’t working…
MSSPs deserve better than reactive, pre-built SOAR solutions that are far from solution-centric and don’t deliver on ROI. Hyperautomation is here to stay. Make the change now and realize immediate cost savings.
